Can I reserve a car online?
Yes, you can. Simply click on “Reserve” to reserve your chosen car with our secure online payment getaway and hold it for 24 hours with a $500 refundable deposit (subject to confirmation). Visa and Mastercard are accepted.
How do I know if my reservation on a car is successful?
First up, you’ll go through the secure online payment and submit your card details on our secure reservations page. If your deposit is successful, you will receive a confirmation email. The store will process your reservation request within 30 minutes during business hours or the next business day and send you a confirmation by email and/or SMS that your reservation of the car is successful.
What happens after I have reserved the car online?
Once you have successfully paid the refundable deposit, one of our team members will be in touch within 30 minutes during business hours or the next business day to arrange a test drive.
What happens if my deposit was successful but the car I wanted to reserve is unavailable?
If the car you wanted to reserve is unavailable, we’ll let you know and see if we can find any other cars in stock that you might be interested to test drive instead. If we can’t find a similar car you love, we’ll refund your deposit back to you.
What happens if I reserve a car but can’t make it to the Store to test drive it?
If you can’t come to our Store to test drive the car, we can arrange for you to view it over a video chat and take you through all of the features you would otherwise experience in person.
If you live in Auckland, we may also be able to arrange to bring the car to you so you can go for a test drive in your local surroundings. Appointments are essential, please speak to one of our team members about this option.
What happens if I don’t like the vehicle that I reserved?
If the vehicle isn’t everything you expected, we will refund your deposit within 48 hours. Please note refunds can take anywhere between 5-10 working days to show in your account depending on your bank provider or your card issuer.
How do I get my online deposit to reserve a used car refunded?
If you reserve a car online and decide not to complete your purchase, you’ll need to advise the store that you would like a refund. The team will process your refund request within 48 hours of your refund request. The refund is completed processing a credit through a secure online interface for the deposit amount. The team will confirm the credit has been processed. You should see the refund within your bank account while it is waiting to be settled. Depending on which bank you’re with, settlement typically takes between 5-10 days from the processing date.
Can I receive a refund in cash or any other way?
Refunds can be sent back only to the original payment method used. It’s not possible for us to send a refund to a different destination (e.g. another card or bank account).
I made a deposit to reserve a car but want to purchase another one, is my deposit transferable?
Yes. Please speak to a team member at the store.
What payment options are accepted to reserve a car?
If you reserve the car online, Visa and Mastercard are accepted. If you wish to reserve a car over the phone or in-store, Visa, Mastercard and electronic bank transfers are accepted.
When I make a deposit to reserve a used car online, is it secure?
easyauto123 partnered with Stripe to provide a secure gateway. Stripe’s payment gateway is PCI compliant. This means that it complies with the Payment Card Industry Data Security Standard. This is the most stringent level of certification available in the payments industry.