FAQs

Shop Cars Online

Can I reserve a car online?

Yes, one of our sales team members will be in touch within 24 hours to complete your transaction.

Can I buy a car online?

There are many steps you can take online to prepare to buy your car and reduce time spent at the store. You can:

  • Choose and reserve a car.
  • Make an appointment for a virtual car demonstration. With technology like FaceTime, Whatsapp video, Messenger video and others, there’s no reason why it shouldn’t be easy for you to see the car (or cars) you’ve favourited and shortlisted from the comfort of your home or work.
  • Make a test drive appointment.
  • Make an appointment to discuss car finance and get a personally tailored finance quote (the appointment can be in-store, over the phone or by video chat).
  • Schedule a free valuation of your existing car (we can do most of this over the phone and via email however to get an exact price for your car we will need to physically view it).
  • Place a fully refundable deposit securely online to reserve your new car for 24 hours. This means someone else can’t snap it up in the meantime!

I test drove a car and want to purchase it? Can I complete the purchase online?

There are many steps you can do online or remotely to finalise your car purchase and reduce time spent at the store. You can:

  • Place a fully refundable deposit securely online to reserve your new car.
  • Your request will be processed within 24 hours of your reservation request and our sales team will advise if your reservation has been successful.
  • If successful, the sales team will assist to finalise your purchase of the car by sending you a Contract to Purchase to sign via email. If all the ‘subject to’ clauses are fulfilled, you can complete an Electronic Funds Transfer (EFT) for the remainder of the payment to finalise the purchase of your new used car.
  • We can arrange delivery of your new car one of three ways:
    • Make a delivery appointment for you at our site in Manukau, Auckland
    • Arrange to deliver your new car to you at an Auckland location of your choice (by appointment only)
    • Coordinate to have your new car transported to you, anywhere in NZ (transport costs apply)

Reserve Cars Online

Can I reserve a car online?

Yes, you can. Simply click on “Reserve” to reserve your chosen car with our secure online payment getaway and hold it for 24 hours with a $500 refundable deposit (subject to confirmation). Visa and Mastercard are accepted.

How do I know if my reservation on a car is successful?

First up, you’ll go through the secure online payment and submit your card details on our secure reservations page. If your deposit is successful, you will receive a confirmation email. The store will process your reservation request within 30 minutes during business hours or the next business day and send you a confirmation by email and/or SMS that your reservation of the car is successful.

What happens after I have reserved the car online?

Once you have successfully paid the refundable deposit, one of our team members will be in touch within 30 minutes during business hours or the next business day to arrange a test drive.

What happens if my deposit was successful but the car I wanted to reserve is unavailable?

If the car you wanted to reserve is unavailable, we’ll let you know and see if we can find any other cars in stock that you might be interested to test drive instead. If we can’t find a similar car you love, we’ll refund your deposit back to you.

What happens if I reserve a car but can’t make it to the Store to test drive it?

If you can’t come to our Store to test drive the car, we can arrange for you to view it over a video chat and take you through all of the features you would otherwise experience in person.

If you live in Auckland, we may also be able to arrange to bring the car to you so you can go for a test drive in your local surroundings. Appointments are essential, please speak to one of our team members about this option.

What happens if I don’t like the vehicle that I reserved?

If the vehicle isn’t everything you expected, we will refund your deposit within 48 hours. Please note refunds can take anywhere between 5-10 working days to show in your account depending on your bank provider or your card issuer.

How do I get my online deposit to reserve a used car refunded?

If you reserve a car online and decide not to complete your purchase, you’ll need to advise the store that you would like a refund. The team will process your refund request within 48 hours of your refund request. The refund is completed processing a credit through a secure online interface for the deposit amount. The team will confirm the credit has been processed. You should see the refund within your bank account while it is waiting to be settled. Depending on which bank you’re with, settlement typically takes between 3-5 days from the processing date.

Can I receive a refund in cash or any other way?

Refunds can be sent back only to the original payment method used. It’s not possible for us to send a refund to a different destination (e.g. another card or bank account).

I made a deposit to reserve a car but want to purchase another one, is my deposit transferable?

Yes. Please speak to a team member at the store.

What payment options are accepted to reserve a car?

If you reserve the car online, Visa and Mastercard are accepted. If you wish to reserve a car over the phone or in-store, Visa, Mastercard and electronic bank transfers are accepted.

When I make a deposit to reserve a used car online, is it secure?

easyauto123 partnered with Stripe to provide a secure gateway. Stripe’s payment gateway is PCI compliant. This means that it complies with the Payment Card Industry Data Security Standard. This is the most stringent level of certification available in the payments industry.

Sell

Will you buy any car?

Yes. We will always give you a price on a car you’re trying to sell. That's because we're all about making car buying and selling simple. All you need to do is accept the appraisal price we quote and we’ll look after the rest. It’s that easy.

Do you sell all of the cars you buy?

Not every car we buy from our customers gets sold on our site.

That’s because we want every car we sell to be of the best quality possible. Every car we sell is easyauto123 Quality Verified. This means that all cars we sell must pass certain quality, safety and performance tests in order to be sold to you.

We have other disposal methods for the cars that we don’t end up selling at our own site.

What price will I get?

This is largely dependent on the quality of your car, its year of manufacture, service history and mileage. The best way to see what you will get is to bring it in for a free, no obligation appraisal.

My car still has finance owing on it, can I still sell it to you?

If your car still has finance owing on it, it’s not an issue. We will factor that into the final price you get for your car. You also don’t need to worry about settling your outstanding finance first before being able to go ahead with the sale. We’ll look after that as part of taking your car off your hands.

Protection Plans

Do I really need a protection plan?

It’s hard to say. It’s kind of like insurance – you don’t need it until you need it. Every year you have your car, the risk of it breaking down increases. So having coverage in case something happens is always a good idea.

What if I’ve broken down and need roadside assistance?

If you’ve broken down, please call the nationwide emergency toll free number on 0800 676 864 and choose option 4. This service is on call nationwide 24 hours, 7 days a week. Your roadside assistance benefits commence on the date of delivery of your car to you. Roadside assistance benefits are valid while you meet the conditions of your Protection Plan.

What kind of roadside assistance comes with the Protection Plan?

Our Protection Plans give you up to 6 emergency roadside callouts per policy year. The following automotive breakdown services are provided by NZ Roadside Assistance Ltd:

Towing – If your car is unable to be driven due to a mechanical or electrical breakdown or cannot be driven safely and without causing consequential damage, it will be towed to the nearest Authorised Repair Facility or, if not available, a place of safety.
Tow vehicles - Assistance with recovering trailer units towed behind the registered car can be provided at an additional cost. Minor roadside repairs - Minor breakdown related repairs are included, where it is possible and safe to do so at the roadside. Where this is not possible the car may require transportation to the nearest Authorised Repair Facility.
Flat battery - The cost of a jumpstart will be covered if you have a flat battery and the engine will not start. If a new battery or further diagnosis is required this an additional charge.
Lost keys / Keys locked in vehicle - In the event keys are locked inside your car they will be retrieved if possible to do so. If keys are unable to be retrieved, or you have a lost or stolen key, the spare key can be arranged to be delivered to you by taxi or a lock smith can attend at additional expense.
Flat Tyre – If your car has a flat tyre we will arrange for your serviceable spare wheel to be fitted. If you have no spare or it is not roadworthy the car will be transported to the closest tyre repairer at additional cost.
Emergency Fuel – delivery will be arranged for up to 10 litres of fuel or where government regulations require, your car will be transported to the closest available refuelling station. The cost of the fuel will be at your expense.
Incorrectly Fuelled Vehicles – We will assist to arrange repairs or drain the fuel or tow to a mechanic to complete the job but the total costs will be at your expense.
Travel Directions – We will assist to help with directions or guidance to get you to your planned destination.
Urgent Message Relay - In the event of a breakdown or accident we can relay messages to family members, friends or business associates so as to notify them of any possible delays or issues.
Accident Coordination & Towing - If your car is involved in an accident we can arrange accident towing to one of our preferred accident repairers or a repairer of your motor vehicle insurer’s preference. The cost of the towing service is at your expense.
Parts and Service Locator - We can advise the location of appropriate dealerships, service stations, repair workshops, tyre and windscreen suppliers and outlets anywhere in NZ.

For full coverage and exclusions, please refer to the Roadside Assistance section within the Policy document. Roadside Assistance Ltd is an independent contractor and is not an agent of Provident Insurance Corporation Limited.

How do I keep my Pinnacle Protection Plan valid?

You will need to service your car as per manufacturer guidelines during the length of your plan to keep your Protection Plan coverage. Servicing must be as per owner’s manual.

What if my car is still covered by the manufacturer warranty?

The terms and conditions and roadside assistance start from day one. To keep any easyauto123 Protection Plan and Roadside Assist coverage valid, you must have your car serviced as per manufacturer guidelines. If your vehicle is still under manufacturer’s cover, you will enjoy the benefits of the extended plan if the car is serviced in accordance to specifications set out in the owner’s manual. After the manufacturer’s warranty period, you will enjoy our fixed price service rates.

Is the Standard Protection Plan cover transferrable?

No it isn’t. If you sell your car to another person, then your car will no longer be covered by the Protection Plan. You also can’t transfer over your current Protection Plan to a new car.

Is the Pinnacle Protection Plan cover transferrable?

Yes. Please speak to an easyauto123 team member to discuss.

How do I make a claim?

Just call our toll free number on 0800 676 864 and the friendly Provident team will take you through the claim process.

You will only be able to make a claim and benefit from roadside assistance while you meet the terms and conditions of your Protection Plan.

Service

Can I request a loan car while my car is being serviced?

Yes. Our loan cars do get snapped up quickly though, so please indicate your preference for a loan car when you book.

Can I wait while my car is being serviced?

Absolutely. Please let us know a ‘while you wait’ service is your preference when you book and we will ensure your appointment time is scheduled to facilitate this.

easyauto123 has a well-appointed and accessible customer lounge on-site meaning you can wait for your car in comfort. Complimentary tea and coffee is available for you to enjoy and a range of seating options ensure you can relax back or work while you wait. It’s up to you.

I booked in for a fixed price service. What if I need further work done on my car?

We won’t complete any extra work without talking to you first. If we discover additional work required to make your car safe or more economical, we will get in touch with you to explain what we have found, outline the costs associated with the recommended work and request your permission to complete the work.

How is a logbook service different from your service offering?

A logbook service is a service in accordance with exact manufacturer specifications and is typically required as a condition of maintaining a valid manufacturer warranty. It includes checking and/or replacing certain components and fluids on the car at the intervals recommended by the manufacturer.

As an MTA authorised service centre, easyauto123 can complete logbook services on all makes and models however manufacturer warranty programmes may not validate this. If you have a car with a balance of a factory warranty and would like to come to us for its logbook service, please let us know at the time of booking and we will come back to you with a service quote detailing all of the work required.

As pricing will vary depending on manufacturer requirements and genuine parts needs, please note a logbook service is not part of our fixed price service offer.