Shop Cars Online
Can I buy a car online?
Yes, we make buying cars online easy. With just a few clicks, you can buy your new car 100% online in just 10 minutes. Simply click the buy now button on the car you like. If you have any questions, our friendly team are happy to help.
I test drove a car and want to purchase it? Can I complete the purchase online?
There are many steps you can do online or remotely to finalise your car purchase and reduce time spent at the store. You can:
- Place a fully refundable deposit securely online to reserve your new car.
- Your request will be processed within 24 hours of your reservation request and our sales team will advise if your reservation has been successful.
- If successful, the sales team will assist to finalise your purchase of the car by sending you a Contract to Purchase to sign via email. If all the ‘subject to’ clauses are fulfilled, you can complete an Electronic Funds Transfer (EFT) for the remainder of the payment to finalise the purchase of your new used car.
- We can arrange delivery of your new car one of three ways:
- Make a delivery appointment for you at our site in Manukau, Auckland
- Arrange to deliver your new car to you at an Auckland location of your choice (by appointment only)
- Coordinate to have your new car transported to you, anywhere in NZ (transport costs apply)
Will you buy any car?
Yes. We will always give you a price on a car you’re trying to sell. That's because we're all about making car buying and selling simple. All you need to do is accept the appraisal price we quote and we’ll look after the rest. It’s that easy.
Do you sell all of the cars you buy?
Not every car we buy from our customers gets sold on our site.
That’s because we want every car we sell to be of the best quality possible. Every car we sell is easyauto123 Quality Verified. This means that all cars we sell must pass certain quality, safety and performance tests in order to be sold to you.
We have other disposal methods for the cars that we don’t end up selling at our own site.
What price will I get?
This is largely dependent on the quality of your car, its year of manufacture, service history and mileage. The best way to see what you will get is to bring it in for a free, no obligation appraisal.
My car still has finance owing on it, can I still sell it to you?
If your car still has finance owing on it, it’s not an issue. We will factor that into the final price you get for your car. You also don’t need to worry about settling your outstanding finance first before being able to go ahead with the sale. We’ll look after that as part of taking your car off your hands.
Do I really need a protection plan?
It’s hard to say. It’s kind of like insurance – you don’t need it until you need it. Every year you have your car, the risk of it breaking down increases. So having coverage in case something happens is always a good idea.
What if I’ve broken down and need roadside assistance?
If you’ve broken down, please call the nationwide emergency toll free number on 0800 734 543 and choose option 4. This service is on call nationwide 24 hours, 7 days a week. Your roadside assistance benefits commence on the date of delivery of your car to you. Roadside assistance benefits are valid while you meet the conditions of your Protection Plan.
What kind of roadside assistance comes with the Protection Plan?
Our Protection Plans give you up to 6 emergency roadside callouts per policy year. The following automotive breakdown services are provided by NZ Roadside Assistance Ltd:
Towing – If your car is unable to be driven due to a mechanical or electrical breakdown or cannot be driven safely and without causing consequential damage, it will be towed to the nearest Authorised Repair Facility or, if not available, a place of safety.
Tow vehicles - Assistance with recovering trailer units towed behind the registered car can be provided at an additional cost. Minor roadside repairs - Minor breakdown related repairs are included, where it is possible and safe to do so at the roadside. Where this is not possible the car may require transportation to the nearest Authorised Repair Facility.
Flat battery - The cost of a jumpstart will be covered if you have a flat battery and the engine will not start. If a new battery or further diagnosis is required this an additional charge.
Lost keys / Keys locked in vehicle - In the event keys are locked inside your car they will be retrieved if possible to do so. If keys are unable to be retrieved, or you have a lost or stolen key, the spare key can be arranged to be delivered to you by taxi or a lock smith can attend at additional expense.
Flat Tyre – If your car has a flat tyre we will arrange for your serviceable spare wheel to be fitted. If you have no spare or it is not roadworthy the car will be transported to the closest tyre repairer at additional cost.
Emergency Fuel – delivery will be arranged for up to 10 litres of fuel or where government regulations require, your car will be transported to the closest available refuelling station. The cost of the fuel will be at your expense.
Incorrectly Fuelled Vehicles – We will assist to arrange repairs or drain the fuel or tow to a mechanic to complete the job but the total costs will be at your expense.
Travel Directions – We will assist to help with directions or guidance to get you to your planned destination.
Urgent Message Relay - In the event of a breakdown or accident we can relay messages to family members, friends or business associates so as to notify them of any possible delays or issues.
Accident Coordination & Towing - If your car is involved in an accident we can arrange accident towing to one of our preferred accident repairers or a repairer of your motor vehicle insurer’s preference. The cost of the towing service is at your expense.
Parts and Service Locator - We can advise the location of appropriate dealerships, service stations, repair workshops, tyre and windscreen suppliers and outlets anywhere in NZ.
For full coverage and exclusions, please refer to the Roadside Assistance section within the Policy document. Roadside Assistance Ltd is an independent contractor and is not an agent of Provident Insurance Corporation Limited.
How do I keep my Pinnacle Protection Plan valid?
You will need to service your car as per manufacturer guidelines during the length of your plan to keep your Protection Plan coverage. Servicing must be as per owner’s manual.
What if my car is still covered by the manufacturer warranty?
The terms and conditions and roadside assistance start from day one. To keep any easyauto123 Protection Plan and Roadside Assist coverage valid, you must have your car serviced as per manufacturer guidelines. If your vehicle is still under manufacturer’s cover, you will enjoy the benefits of the extended plan if the car is serviced in accordance to specifications set out in the owner’s manual. After the manufacturer’s warranty period, you will enjoy our fixed price service rates.
Is the Standard Protection Plan cover transferrable?
No it isn’t. If you sell your car to another person, then your car will no longer be covered by the Protection Plan. You also can’t transfer over your current Protection Plan to a new car.
Is the Pinnacle Protection Plan cover transferrable?
Yes. Please speak to an easyauto123 team member to discuss.
How do I make a claim?
Just call our toll free number on 0800 676 864 and the friendly Provident team will take you through the claim process.
You will only be able to make a claim and benefit from roadside assistance while you meet the terms and conditions of your Protection Plan.
Can I request a loan car while my car is being serviced?
Yes. Our loan cars do get snapped up quickly though, so please indicate your preference for a loan car when you book.
Can I wait while my car is being serviced?
Absolutely. Please let us know a ‘while you wait’ service is your preference when you book and we will ensure your appointment time is scheduled to facilitate this.
easyauto123 has a well-appointed and accessible customer lounge on-site meaning you can wait for your car in comfort. Complimentary tea and coffee is available for you to enjoy and a range of seating options ensure you can relax back or work while you wait. It’s up to you.
I booked in for a fixed price service. What if I need further work done on my car?
We won’t complete any extra work without talking to you first. If we discover additional work required to make your car safe or more economical, we will get in touch with you to explain what we have found, outline the costs associated with the recommended work and request your permission to complete the work.
How is a logbook service different from your service offering?
A logbook service is a service in accordance with exact manufacturer specifications and is typically required as a condition of maintaining a valid manufacturer warranty. It includes checking and/or replacing certain components and fluids on the car at the intervals recommended by the manufacturer.
As an MTA authorised service centre, easyauto123 can complete logbook services on all makes and models however manufacturer warranty programmes may not validate this. If you have a car with a balance of a factory warranty and would like to come to us for its logbook service, please let us know at the time of booking and we will come back to you with a service quote detailing all of the work required.
As pricing will vary depending on manufacturer requirements and genuine parts needs, please note a logbook service is not part of our fixed price service offer.