FAQs
Shop Cars Online
Can I buy a car online?
Yes, we make buying cars online easy. With just a few clicks, you can buy your new car 100% online in just 10 minutes. Simply click the buy now button on the car you like. If you have any questions, our friendly team are happy to help.
I test drove a car and want to purchase it? Can I complete the purchase online?
There are many steps you can do online or remotely to finalise your car purchase and reduce time spent at the store. You can:
- Place a fully refundable deposit securely online to reserve your new car.
- Your request will be processed within 24 hours of your reservation request and our sales team will advise if your reservation has been successful.
- If successful, the sales team will assist to finalise your purchase of the car by sending you a Contract to Purchase to sign via email. If all the ‘subject to’ clauses are fulfilled, you can complete an Electronic Funds Transfer (EFT) for the remainder of the payment to finalise the purchase of your new used car.
- We can arrange delivery of your new car one of three ways:
- Make a delivery appointment for you at our site in Manukau, Auckland
- Arrange to deliver your new car to you at an Auckland location of your choice (by appointment only)
- Coordinate to have your new car transported to you, anywhere in NZ (transport costs apply)
Sell
Will you buy any car?
Yes. We will always give you a price on a car you’re trying to sell. That's because we're all about making car buying and selling simple. All you need to do is accept the appraisal price we quote and we’ll look after the rest. It’s that easy.
Do you sell all of the cars you buy?
Not every car we buy from our customers gets sold on our site.
That’s because we want every car we sell to be of the best quality possible. Every car we sell is easyauto123 Quality Verified. This means that all cars we sell must pass certain quality, safety and performance tests in order to be sold to you.
We have other disposal methods for the cars that we don’t end up selling at our own site.
What price will I get?
This is largely dependent on the quality of your car, its year of manufacture, service history and mileage. The best way to see what you will get is to bring it in for a free, no obligation appraisal.
My car still has finance owing on it, can I still sell it to you?
If your car still has finance owing on it, it’s not an issue. We will factor that into the final price you get for your car. You also don’t need to worry about settling your outstanding finance first before being able to go ahead with the sale. We’ll look after that as part of taking your car off your hands.
Service
Can I request a loan car while my car is being serviced?
Yes. Our loan cars do get snapped up quickly though, so please indicate your preference for a loan car when you book.
Can I wait while my car is being serviced?
Absolutely. Please let us know a ‘while you wait’ service is your preference when you book and we will ensure your appointment time is scheduled to facilitate this.
easyauto123 has a well-appointed and accessible customer lounge on-site meaning you can wait for your car in comfort. Complimentary tea and coffee is available for you to enjoy and a range of seating options ensure you can relax back or work while you wait. It’s up to you.
I booked in for a fixed price service. What if I need further work done on my car?
We won’t complete any extra work without talking to you first. If we discover additional work required to make your car safe or more economical, we will get in touch with you to explain what we have found, outline the costs associated with the recommended work and request your permission to complete the work.
How is a logbook service different from your service offering?
A logbook service is a service in accordance with exact manufacturer specifications and is typically required as a condition of maintaining a valid manufacturer warranty. It includes checking and/or replacing certain components and fluids on the car at the intervals recommended by the manufacturer.
As an MTA authorised service centre, easyauto123 can complete logbook services on all makes and models however manufacturer warranty programmes may not validate this. If you have a car with a balance of a factory warranty and would like to come to us for its logbook service, please let us know at the time of booking and we will come back to you with a service quote detailing all of the work required.
As pricing will vary depending on manufacturer requirements and genuine parts needs, please note a logbook service is not part of our fixed price service offer.