FAQs
Do I really need a protection plan?
It’s hard to say. It’s kind of like insurance – you don’t need it until you need it. Every year you have your car, the risk of it breaking down increases. So having coverage in case something happens is always a good idea.
Which cars do qualify for the free Standard Protection Plan?
All the below makes are eligible for our free Standard Protection Plan as long as the car is an easyauto123 Quality Verified car, is less than 12 years old and has under 225,000km on the odometer. easyauto123 Budget cars do not qualify for the free Standard Protection Plan.
- Ford
- Nissan
- Infiniti
- Holden
- Proton
- HSV
- Honda
- Suzuki
- Peugeot
- Hyundai
- Toyota
- Renault
- Isuzu
- Fiat
- Volvo
- Kia
- Citroen
- Skoda
- Mazda
- Lexus
- Subaru
- Mitsubishi
- Jeep
- Volkswagen
What if the car I want doesn’t qualify for the free Standard Protection Plan?
Please speak to an easyauto123 team member to discuss paid comprehensive cover plan options with you. Our Pinnacle Protection Plan may suit.
What if I’ve broken down and need roadside assistance?
If you’ve broken down, please call the nationwide emergency toll free number on 0800 676 864 and choose option 4. This service is on call nationwide 24 hours, 7 days a week. Your roadside assistance benefits commence on the date of delivery of your car to you. Roadside assistance benefits are valid while you meet the conditions of your Protection Plan.
What kind of roadside assistance comes with the Protection Plan?
Our Protection Plans give you up to 6 emergency roadside callouts per policy year. The following automotive breakdown services are provided by NZ Roadside Assistance Ltd:
Towing – If your car is unable to be driven due to a mechanical or electrical breakdown or cannot be driven safely and without causing consequential damage, it will be towed to the nearest Authorised Repair Facility or, if not available, a place of safety.
Tow vehicles - Assistance with recovering trailer units towed behind the registered car can be provided at an additional cost.
Minor roadside repairs - Minor breakdown related repairs are included, where it is possible and safe to do so at the roadside. Where this is not possible the car may require transportation to the nearest Authorised Repair Facility.
Flat battery - The cost of a jumpstart will be covered if you have a flat battery and the engine will not start. If a new battery or further diagnosis is required this an additional charge.
Lost keys / Keys locked in vehicle - In the event keys are locked inside your car they will be retrieved if possible to do so. If keys are unable to be retrieved, or you have a lost or stolen key, the spare key can be arranged to be delivered to you by taxi or a lock smith can attend at additional expense.
Flat Tyre – If your car has a flat tyre we will arrange for your serviceable spare wheel to be fitted. If you have no spare or it is not roadworthy the car will be transported to the closest tyre repairer at additional cost.
Emergency Fuel – delivery will be arranged for up to 10 litres of fuel or where government regulations require, your car will be transported to the closest available refuelling station. The cost of the fuel will be at your expense.
Incorrectly Fuelled Vehicles – We will assist to arrange repairs or drain the fuel or tow to a mechanic to complete the job but the total costs will be at your expense.
Travel Directions – We will assist to help with directions or guidance to get you to your planned destination.
Urgent Message Relay - In the event of a breakdown or accident we can relay messages to family members, friends or business associates so as to notify them of any possible delays or issues.
Accident Coordination & Towing - If your car is involved in an accident we can arrange accident towing to one of our preferred accident repairers or a repairer of your motor vehicle insurer’s preference. The cost of the towing service is at your expense.
Parts and Service Locator - We can advise the location of appropriate dealerships, service stations, repair workshops, tyre and windscreen suppliers and outlets anywhere in NZ.
For full coverage and exclusions, please refer to the Roadside Assistance section within the Policy document. Roadside Assistance Ltd is an independent contractor and is not an agent of Provident Insurance Corporation Limited.
How do I keep my free Standard Protection Plan valid?
You will need to service your car as per manufacturer guidelines during the length of your plan to keep your Protection Plan coverage. Servicing must be as per owner’s manual.
How do I keep my Pinnacle Protection Plan valid?
You will need to service your car as per manufacturer guidelines during the length of your plan to keep your Protection Plan coverage. Servicing must be as per owner’s manual.
What if my car is still covered by the manufacturer warranty?
Your Protection Plan will kick in the moment your manufacturer warranty ends. However, the terms and conditions and roadside assistance start from day one. To keep any easyauto123 Protection Plan and Roadside Assist coverage valid, you must have your car serviced as per manufacturer guidelines. If your vehicle is still under manufacturer’s cover, you will enjoy the benefits of the extended plan if the car is serviced accordance to specifications set out in the owner’s manual. After the manufacturer’s warranty period, you will enjoy our fixed price service rates.
Is the Standard Protection Plan cover transferrable?
No it isn’t. If you sell your car to another person, then your car will no longer be covered by the Protection Plan. You also can’t transfer over your current Protection Plan to a new car.
Is the Pinnacle Protection Plan cover transferrable?
Yes. Please speak to an easyauto123 team member to discuss.
How do I make a claim?
Just call our toll free number on 0800 676 864 and the friendly Provident team will take you through the claim process.
You will only be able to make a claim and benefit from roadside assistance while you meet the terms and conditions of your Protection Plan.